Shipping policy

Delivery

Please read our delivery policy carefully to ensure your balloon will arrive on the required date. We cannot be held responsible if your balloon doesn’t arrive on time, our courier partners may experience delays that are outside of our control.

While we endeavor to honor Next Day Delivery, we are at the mercy of our couriers. Deliveries may be affected by adverse weather conditions and other factors outside of our control.

All orders are dispatched in enough time so that they should arrive on your chosen delivery date. However, there are occasions where our couriers experience issues which means your delivery is delayed. If your delivery is one working day late, we will not provide a refund. If your delivery is more than one working day late, we may provide a refund depending on the circumstances.

Please note that our courier partners do not collect on weekends and as such all deliveries for a selected date which falls on a Monday will be dispatched on the Friday prior to the selected Monday. In recent times the excess volumes in the courier networks have meant that on occasion they may deliver your item early (Saturday or Sunday) If this is an issue then please choose another date as we cannot control these decisions.

We require your delivery address (including the postcode) to be correct before we ship your order. We cannot change the delivery address once your order has been shipped without incurring a cost. If you require us to change your shipping address after your order has been shipped, we will require you to pay the necessary fee to enable us to do this.